Shopify Support & Maintenance
Dedicated support packages that keep your store running smoothly. Expert help whenever you need it, from quick fixes to strategic guidance.
What's Included
Comprehensive support to keep your Shopify store at its best.
Priority Response
Fast response times with dedicated support channels.
Bug Fixes
Quick resolution of issues affecting your store.
Security Updates
Keep your store secure with regular updates and monitoring.
Feature Updates
Small enhancements and improvements to your store.
Expert Advice
Strategic guidance from experienced Shopify specialists.
Monthly Reports
Regular updates on work completed and recommendations.
Support Packages
Flexible packages to match your needs and budget.
Essential
5 hours/month
- Email support
- 48-hour response time
- Bug fixes
- Minor updates
- Monthly report
Growth
10 hours/month
- Email & Slack support
- 24-hour response time
- Bug fixes & updates
- Small feature additions
- Performance monitoring
- Monthly strategy call
Enterprise
20+ hours/month
- Dedicated Slack channel
- 4-hour response time
- Priority development
- Proactive improvements
- Quarterly roadmap planning
- Dedicated account manager
Need something different? Contact us for a custom package.
Why Ongoing Support?
Your Shopify store isn't a "set and forget" asset. Regular maintenance and expert support keeps it performing at its best.
- Peace of mind knowing experts have your back
- Issues fixed quickly before they impact sales
- Continuous improvements to stay competitive
- Strategic partner, not just technical support
Fast Response
No waiting days for help. We respond quickly when you need us.
Dedicated Team
The same experts who know your store, every time.
Proactive Care
We spot and fix issues before they become problems.
HavingFlexCommerceonretainerhasbeeninvaluable.Theyrespondquickly,understandourbusiness,andhavebecomeatrueextensionofourteam.Wecouldn'trunourstorewithoutthem.
Lisa Morgan
Operations Director, UK Lifestyle Brand
Ready for peace of mind?
Let's discuss which support package is right for your business.
Explore Our Other Services
End-to-end Shopify solutions to help your business succeed in ecommerce.
Shopify Plus
Enterprise-grade Shopify solutions for high-growth brands. Custom checkout, advanced automation, and unlimited scalability.
Theme Development
Bespoke Shopify themes built from scratch or customised to match your brand identity and conversion goals.
App Development
Custom Shopify apps and integrations to extend your store's functionality and streamline operations.
Shopify SEO
Data-driven SEO strategies to improve your search rankings, drive organic traffic, and increase sales.
Speed Optimisation
Performance audits and optimisations to ensure lightning-fast load times and better conversion rates.
