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Shopify Checkout Optimisation Checklist

70% of online shopping carts are abandoned. Use this 64-point checklist to optimise your checkout and recover lost revenue.

64 items8 sections

Why Checkout Matters

Your checkout is the final step where transactions either complete or collapse. This checklist examines eight critical areas including payment options, checkout flow, trust signals, and mobile experience.

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Payment Options

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Checkout Flow

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Trust & Security

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Order Summary

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Shipping Options

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Discount Codes

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Mobile Checkout

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Post-Purchase

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The Revenue Impact of Checkout Optimisation

A store completing 1,000 monthly orders from 3,300 cart additions at 60 pounds average order value generates 60,000 pounds monthly revenue. Reducing abandonment from 70% to 65% yields an additional 9,300 pounds monthly, achieved without increasing traffic or marketing spend.

Top Causes of Checkout Abandonment

Unexpected shipping costs60%
Forced account creation35%
Complicated checkout27%
Security concerns19%

Why Checkout Affects All Traffic

Checkout optimisation uniquely benefits all traffic sources simultaneously. Better checkout increases conversion rates for organic search, paid advertising, email marketing, social media, and direct traffic equally. Every marketing pound becomes more effective when checkout conversion rates improve.

  • Improved ad ROI as more paid clicks convert to purchases
  • Higher email revenue without growing your list
  • Better organic performance through improved engagement signals
  • Increased customer lifetime value from smoother first purchases

Quick Wins for Immediate Impact

Focus on these high-impact improvements first:

1. Enable guest checkout

Forced account creation increases abandonment by 25-40%. Let customers buy without registering.

2. Add express payment options

Shop Pay, Apple Pay, and Google Pay dramatically reduce form-filling friction, especially on mobile.

3. Show shipping costs early

Display shipping estimates on product and cart pages. Unexpected costs are the top abandonment cause.

4. Display trust badges

Security badges, payment icons, and money-back guarantees reduce security concerns at the critical moment.

Frequently Asked Questions

Average cart abandonment rates hover around 70% across ecommerce. Common causes include unexpected shipping costs (60% of abandonments), forced account creation (35%), complicated checkout process (27%), security concerns (19%), and limited payment options (13%). Use analytics to identify where specifically in your checkout users drop off, then address those friction points systematically.
Always allow guest checkout. Forcing account creation increases abandonment rates by 25-40%. Many customers want to buy quickly without commitment. However, do offer optional account creation after purchase ('Save your details for faster checkout next time'). This captures the benefit (returning customers with saved information) without the friction (additional form fields and perceived commitment).
Offer at minimum: credit/debit cards, PayPal, and one express checkout option (Shop Pay or Apple Pay). Add buy-now-pay-later (Klarna, Clearpay) if your average order value exceeds 50 pounds. International stores should add local payment methods for key markets. More options reduce abandonment, but too many creates decision paralysis. Six to eight payment methods hits the sweet spot for most stores.
Shopify Plus merchants can extensively customise checkout using checkout extensibility (apps, custom fields, branding). Standard Shopify merchants have more limited customisation. You can add branding, configure settings, and use Shopify Scripts (if on Advanced Shopify), but cannot modify the checkout's core structure or layout. For most stores, focusing on the controllable elements in this checklist delivers better ROI than upgrading to Plus solely for checkout customisation.
Absolutely. Unexpected shipping costs are the leading cause of cart abandonment. Display shipping cost estimates on product pages and cart pages. If you offer free shipping over a threshold, prominently display how much more customers need to spend ('Add 15 pounds more for free shipping!'). Shopify's shipping calculator widget helps customers see costs before committing to checkout.
Mobile checkout abandonment runs even higher than desktop, often 75-85%. Critical improvements: enable express checkout options (Shop Pay, Apple Pay, Google Pay) that reduce form filling, ensure form fields trigger appropriate keyboards (numeric for card numbers), make touch targets large (44px minimum), show progress indicators, enable autofill, and test extensively on real devices. Mobile users want speed and simplicity above all.

Need Checkout Help?

Shopify Plus merchants can access checkout extensibility for advanced customisation. Let us help you maximise conversions.